To check your application status, go to the IdenTrust Application Status Check Page. Enter your registration account number, registration account password where requested and click ‘Next’.
Normally, you are able to renew your digital certificate within 90 days before your current one expires and you will start receiving renewal notices 90 days prior to expiration. IGC Policy requires that for easy renewal without undergoing a new application and/or identity proofing process, you must renew by authenticating with your current, valid IGC certificate.

It is very important to renew before your certificate expires.

To renew, simply log into your account in our online Certificate Management Center to begin the process.
  1. Log in by using your current IGC digital certificate (unless it is an SSL/TLS certificate). If you have more than one IGC certificate, login using your IGC Signature certificate, i.e. not your encryption certificate.
  2. Within the Certificate Management Center, within the drop-down box under your "Valid Certificates", select the option 'I would like to renew my certificate', and click the 'Continue' button.
It will then walk you through the renewal-request process. Here are some tips that our Technical Support team has found helpful to many people:
  • It will ask if you want to change your IdenTrust Password. This is the password used to access your registration account, not the password associated with use of your certificate. It should not be the same password that you normally use when using your certificate. If you have forgotten your registration account password this is a good opportunity to update it, as you have authenticated with your certificate and are allowed to do so. Remember your registration account password. You will need it if you lose your device/certificate, or need to request a certificate revocation.
  • Renewals actually result in a new certificate(s) being issued to you. The request needs to be processed and approved by our Registration team, which generally occurs same day. Once approved, a new activation letter will be physically sent to you with instructions on how to retrieve the new certificates, the same as when you originally applied. This may take 3-5 business days.
  • If your address or any of your information that goes into the certificate has changed, you should make sure to update that information while renewing. Your name, email address and potentially your company name (if certificate is affiliated) are in the certificate and must be correct. The new activation letter will go to the address on record. Any new information will be verified by IdenTrust. Renewal is the only time you can change information within the certificate. At any other time, you need to reapply to get different information into the certificate.
To test your certificate and ensure it is functioning properly, go to the IdenTrust Digital Certificate Test Page and follow the instructions.
Most businesses today are increasingly moving towards a paperless workflow in the office. While this approach is economical, it also leaves questions. How does one know that a document is authentic and unaltered? Where we once could look at a wet signature and feel confident that it actually came from the signer and was legally binding, digital files in and of themselves do not have that same quality.

That is where Digital Signatures come in. With your IGC certificate, you can Sign PDF’s and Microsoft Word documents in a way that your collogues and customers can be sure the document came from you, and that the document has not been altered since it was signed. Because digital signatures and certificates may be verified in real time and are tied back to a certificate uniquely linked to you as an identity-proofed individual, it is actually much easier to verify the authenticity of digitally signed documents vs. paper documents with a wet ink signature.

Below you will find instructions for Signing both PDF and Microsoft Word documents Using your IGC certificate.

Sign a PDF using Adobe Reader
Most PDF’s that you will receive will come pre-made with a Signing box similar to the one shown below. Once you have completed filling out the document, click on the signing box.


Sign PDF


This will open the singing document box, here you will be able to select the certificate you wish to use to sign your document. If you have more than one certificate you can select the correct certificate by clicking on the Sign As: dropdown box

Sign PDF


Once the appropriate certificate is selected, click Sign at the bottom. The Save As dialogue box will appear. Select the location you would like to save the signed PDF then click Save at the bottom. The PDF is now signed.

Save As dialogue


Signing Microsoft Word Documents
Digital signing in Microsoft Word is quite simple. When you receive a form that requires signing, first complete the form as needed, then locate the signing box as shown below.

Sign


To begin Signing, simply double click on the signing line. This will open the Sign dialogue box.

Signing Microsoft


In the Sign dialogue box, type your name on the line marked by the X. If you wish, you may select an image to be associated with your digital signature, such as an image of your wet ink signature. Note, the image is meaningless in the context of a true digital signature, as it cannot be verified by any relying party. The image can be anything.

Next, confirm that the certificate you wish to digitally sign with is selected in the box ‘Signing As’. If you only have one certificate the choice is easy. If you have more than one certificate, select ‘Change’, and it will let you choose from a list of your certificates. Click the ‘Sign’ button that is now active at the bottom of the window.

Signing Microsoft
Before you can digitally sign or send an encrypted email in MS Outlook, you must configure Outlook to use the certificates with which you wish to digitally sign and encrypt.
  1. Open Outlook.
  2. Under Outlook 2007, choose Tools>TrustCenter>Email Security. Under Outlook 2010, choose File>Options>Trust Center>Trust Center Settings>Email Security.
  3. In the "Encrypted e-mail" section, click the 'Settings' button for S/MIME drop down and define the following:
    1. Security Settings name (whatever you wish);
    2. Cryptographic Format = S/MIME;
    3. Check the box "Default Security Setting for this cryptographic message format";
    4. Check the box "Default Security Setting for all cryptographic messages";
    5. Under the "Certificates and Algorithms" section, click on 'Choose' next to the "Signing Certificate";
    6. Select the signing certificate you wish to use and click 'OK';
    7. Select the encryption certificate you with to use for encrypted emails and click ‘OK’.
  4. After both the Signing and Encryption certificate fields have been populated, click on 'OK' to apply the settings.

Please note: IdenTrust does not have access to any passwords and does not have the ability to reset for you. If you forgot your password, and you are unable to reset your password through the instructions above, it is like losing a driver’s license or passport. You will need to apply for and purchase a new digital certificate.
Digitally signing the message ensures to the recipient the message has not been tampered with from the point it was digitally signed.

Before you can digitally sign an email in MS Outlook, you must configure Outlook to use the certificates with which you wish to digitally sign and encrypt. See How to configure my certificates for use in MS Outlook.

To digitally sign, from within the message you are creating under the Options Tab at the top of page, click the “sign” icon.

Sign Email Icon
Encrypting an email message ensures individuals other than the intended recipient are not able to read the message.

Before you can send an encrypted message, you must:
  1. Configure Outlook to use the certificates with which you wish to digitally sign and encrypt. See How to configure my certificates for use in MS Outlook.
  2. Have the recipient's certificate (public key), which you can obtain from a digitally signed email. Complete the following steps to add your contact’s certificate to your address book in Outlook:
    • Open Outlook.
    • Open a digitally signed e-mail message from the sender that you want to add to your address book.
    • Right-click on the return address.
    • In the pop-up menu, Click Properties. A dialog box containing the message's properties appears.
    • In the Summary tab, Click the Add to Address Book button. A dialog box containing the sender's information appears.
    • Click OK. The sender's information and certificate is added to your address book.

To send an encrypted message, from within the message you are creating under the Options Tab at top of page, click the “sign” and encrypt icons. Including your digital signature will allow the recipient to obtain your certificate (public key) needed to decrypt the message, if they don’t already have it.

Encrypt Email Icon