Please click for the answer to your question below.

• What is the status of my certificate application?
• How do I move my digital certificate to a new/different  computer?
• How do I retrieve my digital certificate?
• How do I apply for a digital certificate?
• How do I reset/recover a forgotten password?
• How do I renew my digital certificate?

You can also search by specific keywords to locate the information you need or review any of the options below.

By Certificate Program

Narrow your search by selecting the certificate program or the general category:

• ACES – for General Services Administration Programs (decommissioned)
• ECA - for Department of Defense Programs
• IGC - for Electronic Prescriptions for Controlled Substances (EPCS) and Federal Bridge Certified
• TrustID® - for Personal and Business
• General – for all Certificate Types

By Certificate Life Cycle Event

Once you have select the Certificate Program related to your question, you can explore topics based on a specific phase in the certificate lifecycle.  

• Learn
• Choose
• Apply
• Retrieve
• Use
• Maintain
• Renew

Visit our How Do I? library where you can find step-by-step instructions for using and managing your IdenTrust certificate.