FAQ By Certificate Lifecycle (Renew)

You will be asked whether you want to change your Account Password during the renewal process. Please be aware that this is not the same as the Certificate Password you use with your digital certificate (although you may have chosen the same code for both Account Password and Certificate Password).  Unless you are confident that you will remember a new Account Password, we suggest that you do not change it. As a reminder, changing the Account Password will not change the Certificate Password you use with your certificate. 

Learn more about the differences between Account and Certificate passwords. 

ECA (DOD), IGC and TrustID certificates cannot be renewed after they expire. If your certificate has expired, you will need to apply for a new certificate. 

Once we receive your renewal request, our Registration team will review and determine if new forms are required. If no additional documents are needed your request will be approved and you will receive an email notification with instructions to retrieve the renewed certificate.

If new forms or other supporting documentation is needed to approve the request you will be notified by email. Your renewal request will be processed once the documentation is provided. to you. 

If you are having trouble logging in to the Certificate Management Center (CMC), make sure that your browser is not blocking pop-ups for this site. If you are unable to login because you have forgotten your Account Password, you have the option to reset your password via the CMC. This option is available by clicking the link I forgot my account password in the CMC login page. Once you have reset your account password you should be able to access the CMC.

If you have received a request to submit new notarized forms it is because your name, your company name, the company headquarters address, or your email address has changed and we need your application forms to match your certificate application.  Please submit the forms as soon as possible as not to delay your certificate renewal. 

In order to renew your certificate before it expires, if you have a software certificate you must be on the computer where your certificate is currently stored.  If your certificate is stored in a Smart Card or USB Token you must have the device attached to the computer that has the Smart Card or USB Token software .  When you login to the Certificate Management Center, a window will appear with your name in it. You must highlight your name and click "OK". If your name is not in the box, it means that your certificate is not on the computer you are using. Other suggestions:

• If your certificate is on another computer, please renew it from that computer. 
• If your certificate is no longer on any computer, you will need to replace your certificate first and then renew it. 

For additional information about managing your certificate, visit our How Do I library.

You can renew a certificate within 30 days from expiration. The IdenTrust system will automatically notify you by email at 90, 60, 30, 14, 7 and 1 day intervals prior to your certificate expiration date. If you have not received renewal notification emails and you are within 30 days of expiration, please access the Certificate Management Center (CMC) and perform the following steps:

1.  Using your certificate, sign into the CMC

2.  Locate the label For this Certificate, Would You Like to:

3.  In the corresponding drop down menu, select Renew Your Certificate and click Continue.

4. Follow the instructions provided to renew your certificate. 

Please note that if you are planning to pay with a purchase order, you should obtain a voucher number for renewal prior to initiating your renewal.  You can purchase vouchers by selecting voucher ECA Vouchers 

You can renew a certificate within 90 days from expiration. The IdenTrust system will automatically notify you by email at 90, 60, 30, 14, 7 and 1 day intervals prior to your certificate expiration date. If you have not received renewal notification emails and you are within 90 days of expiration, please access the Certificate Management Center (CMC) and perform the following steps:

1.  Using your certificate, sign into the CMC

2.  Locate the label For this Certificate, Would You Like to:

3.  In the corresponding drop down menu, select Renew Your Certificate and click Continue.

4. Follow the instructions provided to renew your certificate. 

Please note that if you are planning to pay with a purchase order, you should obtain a voucher number for renewal prior to initiating your renewal.  You can purchase vouchers by selecting from one of the following voucher product links below:

  Purchase IGC Prescribing | Vouchers

  Purchase IGC Agencies | Vouchers

  Purchase TrustID | Vouchers

Depending on the type of certificate you purchased and the validity period you selected, your certificate will expire one, two or three years after it was issued.  You can check the expiration date of your certificate by logging into the Certificate Management Center.  Once you have logged in, locate your certificate listed under the Manage Your Certificates heading. Your certificate, along with the current status and expiration (“valid through”) date is displayed.

You will also receive email notifications at 90, 60, 30, 15, 7 and 1 day(s) prior to your certificate expiration. 

Storage devices such as the USB token and Smart card have limited space available to store certificates. Different certificate types have different file sizes, meaning a storage device will likely only be able to hold 3–4 certificate pairs, depending on the device being used.

We recommend purchasing a new HID USB token or HID Smart card after three renewals, or after three certificates have been stored on the device to ensure the device doesn't run out of storage space when retrieving another certificate. If you do run out of storage space, you will need to purchase a new device or remove old certificates that are no longer needed.*

You will be able to purchase new hardware when renewing your certificate, or you may purchase one by contacting our Support Team at +1 (888) 339-8904.

*Removing old certificates may impact your ability to decrypt email messages encrypted with that certificate. Whenever possible, we suggest removing old signing certificates only.