Skip to main content

Technical Support

IdenTrust has assembled a group of friendly and knowledgeable team members providing multi-tiered customer service and technical support who can assist you with certificate-related inquiries.  Helpdesk support is available in English and Spanish.

  • Toll Free U.S.: 1 (888) 248-4447
  • Outside U.S.: 1 (801) 384-3481
  • Email: Helpdesk@IdenTrust.com
  • Online Chat: IdenTrust.com/chat
  • Hours: Monday thru Friday from 1:00 a.m. to 5:00 p.m. MST / 9:00 a.m. to 1:00 a.m. CET

For severe issues (Priority 1 and 2) that impact operations, IdenTrust offers 24x7 support via on-call engineering.

You can also check our Frequently Asked Questions (FAQs) for helpful information related to the entire certificate lifecycle, from selecting a certificate through renewal at the end of the certificate validity period.  Included in the FAQ library you will also find “How To” articles providing information about the many ways you can use your certificate.

Sales Support

Our skilled sales team can help guide you through the process of selecting an identity management solution to suit your business needs.  We can also support you by engaging our technical resources and offering product demos to help identify the best products and services to fulfill your project requirements.

  • Toll Free U.S.: 1 (866) 763-3346  
  • Outside U.S.:  1 (801) 384-3488
  • Email:  Sales@IdenTrust.com