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Technical Support


IdenTrust has assembled a group of friendly and knowledgeable team members providing multi-tiered customer service and technical support who can assist you with certificate-related inquiries.  You can also check our Frequently Asked Questions for helpful information related to the entire certificate lifecycle, from selecting a certificate through renewal at the end of the certificate validity period. Included in the FAQ library you will also find “How To” articles providing information about the many ways you can use your certificate. Support is available in English and Spanish.

For severe issues (Priority 1 and 2) that impact operations, IdenTrust offers 24/7 support via on-call engineering.

Sales Support

Our skilled sales team can help guide you through the process of selecting an identity management solution to suit your business needs.  We can also support you by engaging our technical resources and offering product demos to help identify the best products and services to fulfill your project requirements.

  • Toll Free U.S.: 1 (866) 763-3346
  •  Outside U.S.:  1 (801) 384-3481
  • Email:  [email protected]

If you have an operational issue with your current certificate, please contact our friendly Technical Support team by Submitting Questions to our Support Staff


Report Certificate Security Compromise Issues