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For General Inquiries

  • Toll Free U.S.: 1 (866) 433-6878 (1 (866) IdenTrust)
  • Outside U.S.: 1 (801) 384-3479
  • Hours:  7:00 am MST – 5:00 pm MST

Contact Customer Support

IdenTrust has assembled a group of friendly and knowledgeable team members providing multi-tiered customer service and technical support who can assist you with certificate-related inquiries.  You can also check our Frequently Asked Questions for helpful information related to the entire certificate lifecycle, from selecting a certificate through renewal at the end of the certificate validity period.  Helpdesk support is available in English and Spanish.

  • Toll Free U.S.: 1 (888) 248-4447
  • Outside U.S.: 1 (801) 384-3481
  • Email:  Helpdesk@IdenTrust.com
  • Online Chat:  IdenTrust.com/chat
  • Hours: Monday thru Friday from 1:00 a.m. to 5:00 p.m. MST / 9:00 a.m. to 1:00 a.m. CET

For severe issues (Priority 1 and 2) that impact operations, IdenTrust offers 24/7 support via on-call engineering.

Sales Support

Our skilled sales team can help guide you through the process of selecting an identity management solution to suit your business needs.  We can also support you by engaging our technical resources and offering product demos to help identify the best products and services to fulfill your project requirements.

  • Toll Free U.S.: 1 (866) 763-3346
  • Outside U.S.:  1 (801) 384-3488
  • Email:  Sales@IdenTrust.com

Purchase Orders

Please fax purchase orders for digital certificates and/or hardware to:

  • Fax:  1 (801) 384-3610

IdenTrust Corporate HQ

6623 Dumbarton Circle
Fremont, CA 94555

Telephone: 1 (415) 486-2900
Fax: 1 (415) 486-2902

IdenTrust Operations

5225 Wiley Post Way, Suite 450
Salt Lake City, UT 84116

Telephone: 1 (801) 384-3500
Fax: 1 (801) 384-3610

IdenTrust International

288 Bishopsgate, 3rd Floor
London, England EC2M 4QP

Telephone: +44 (203) 008-8330
Fax: +44 (203) 008-8331