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Why did I receive an email asking for organization documentation?



Answer:

IdenTrust is required by policy to verify the details listed in your application including the organization name, address, city, state, zip code as well as independently verify a phone number registered to the organization. We try to verify this information using trusted third-party databases that contain corporate information. When each detail cannot be verified, an email will be sent requesting documentation.

Why can't you just look up the address or phone number online?

The policy requires that IdenTrust use trusted databases that contain the organization information to be verified. IdenTrust uses multiple data-sources that have been pre-approved and cannot use corporate websites or other websites that have not been approved.

What forms of documentation can I provide to confirm my organization's identity or phone number?
  • Registration documents from a secretary of state or other government registry can be provided. Government issued documents that attest to the organization's legal existence, certificate of good-standing, or other approved documents attesting to the organization's existence.
  • Documents provided must be either original, or a notarized copy of the original. This is to confirm authenticity and that there is no indication of forgery, fraud, tampering, etc.
The original or notarized copy of the original document(s) should be sent to:

IdenTrust Registration
5225 Wiley Post Way, Ste 450
Salt Lake City, UT 84116


Article number: G2509
Last Modified: June 14, 2016



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