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FAQ Question

What are the differences between the various types of passwords?

FAQ Answer

There are multiple passwords associated with your account and hardware. Please note IdenTrust does not have access to view, confirm or reset your passwords. 


Account Password

This password is created during the online application.  You do have the ability to update your password if you can correctly answer the three security questions you chose when you applied for your certificate.  Every account has an account password, but your account can be associated with multiple certificates.

USB Token and Smart Card Password

This password is created when you initially setup your token. Before the retrieval of your certificate, you are prompted by the token software to create password that will protect your token. This password can only be changed if you know the current passcode. Both the USB and the OTP tokens have a token passcode. 

One-Time Use (OTP) Password

This password is only used with an OTP token and is created at the end of the certificate retrieval process. This password can be changed at any time by logging into the CMC and following the prompts to change it. The OTP password is used in conjunction with an OTP Token Code.


OTP Token Code:

This is the number generated on the OTP token and displayed in the OTP token window. The OTP token code is used in conjunction with an OTP Password.