What are the differences between the various types of passwords?
There are multiple passwords associated with your account and hardware. Please note IdenTrust does not have access to view, confirm or reset your passwords.
Account Password
This password is created during the online application. You do have the ability to update your password if you can correctly answer the three security questions you chose when you applied for your certificate. Every account has an account password, but your account can be associated with multiple certificates.
USB Token and Smart Card Password
This password is created when you initially setup your token. Before the retrieval of your certificate, you are prompted by the token software to create password that will protect your token. This password can only be changed if you know the current passcode. Both the USB and the OTP tokens have a token passcode.