When should I replace my USB token or Smart card?
Storage devices such as the USB token and Smart card have limited space available to store certificates. Different certificate types have different file sizes, meaning a storage device will likely only be able to hold 3–4 certificate pairs, depending on the device being used.
We recommend purchasing a new HID USB token or HID Smart card after three renewals, or after three certificates have been stored on the device to ensure the device doesn't run out of storage space when retrieving another certificate. If you do run out of storage space, you will need to purchase a new device or remove old certificates that are no longer needed.*
You will be able to purchase new hardware when renewing your certificate, or you may purchase one by contacting our Support Team at +1 (888) 339-8904.
*Removing old certificates may impact your ability to decrypt email messages encrypted with that certificate. Whenever possible, we suggest removing old signing certificates only.