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FAQ Question

Are there specific deadlines associated with applying for and retrieving an IGC certificate?

FAQ Answer

Your initial application for the IdenTrust Global Common (IGC) digital certificate will remain open for 45 days which will give you time to complete and submit your forms packet if required, and electronically verify your email. When 45 days has elapsed without usable paperwork being submitted or email verification, the application will close and you will need to complete a new application.

For Medium Assurance Certificates:
Once the notary or Trusted Agent signs the Part 2 form verifying your ID documents, a 90-day countdown begins. This means that you have 90 days from that date to send in your forms, be approved for the certificate and to retrieve the certificate. This is a requirement of the certificate policy and as such, once the 90 day window has passed a new application and forms packet will need to be completed.

For Basic Assurance Certificates:
Once you have completed email verification and been approved for the digital certificate, a 90-day countdown begin. This means that you have 90 days to retrieve the certificate. This is a requirement of the certificate policy and as such, once the 90 day window has passed a new application and forms packet will need to be completed.

Once an application has closed, it cannot be reopened.