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FAQ Question

What is the process to obtain a digital certificate?

FAQ Answer

The application process for a digital certificate is generally a 4-step process.

1.  Apply for Your Certificate

  • Use the My Buying Community menu or the Certificates menu to select the category that is most comparable to your situation.  Here you can learn more about the types of certificates that are offered under these programs. 
  • Once you are ready to initiate a purchase, you can select any BUY button to launch our Certificate Selection Wizard.  The wizard will assist you in selecting the certificate that is appropriate to your situation. 
  • Verify your selections in your "shopping cart" and submit using the BUY NOW button.
  • You will be directed to the "checkout" process where you will provide your personal information and provide payment information.

Note: You will also be asked to enter a Password when you apply. Please record this Password and store it in a safe place. You will need this Password to retrieve your digital certificate.

Notary Form: In addition to the online application, some certificate applications require that you complete a notary form and submit it to IdenTrust.  If required, the form will be provided for you to download at the end of the online application process.

2.  Wait for Processing

Wait for approval - typically 3-5 business days to approve your application.  If forms are required, the timeline starts after your forms are received.

3.  Receive Your Approval Notification

Once approved, you will receive notification from IdenTrust.  The method will vary based on the type of certificate you have purchased:

  • Notification for some lower assurance certificates may be provided via email.
  • Notification for higher assurance certificates will be provided via an IdenTrust Welcome Letter - please allow up to five (5) days for the letter to arrive in the mail.
  • In cases where you have purchased a hardware device for certificate storage, such as a Smart Card, USB or OTP Token, then you will also receive a kit containing the purchased hardware and software.

4. Retrieve Your Certificate:

Follow the instructions in the approval notification, which will include:

  • Retrieval and installation of your certificate via the secure IdenTrust website.
  • Installation of storage hardware and software, if applicable.
  • Testing your certificate.