What happens if I forget my USB token password?
If you forget the password to access your USB token, you will not be able to use your certificate until you re-initialize the token and do a key recovery. If your organization has a Certificate Coordinator, Trusted Internal Agent, or Local Registration Agent registered with IdenTrust, you can contact that person to initiate a key recovery. Otherwise, please contact the IdenTrust Support team at 1 (888) 248-4447 for assistance.
Your request will then be processed by our Registration team. Once the request has been approved, you will be sent a letter (via US mail) with new retrieval information. You may then retrieve the new certificate by following the same process you used when initially retrieving it. You can check the status of your key recovery application by visiting our Certificate Management Center.
If you have a Smart card or USB token for an ECA certificate, you will need to initiate an ECA Program Key recovery.