FAQ Question
What happens if I forget my CryptoAPI Private Key (certificate) password?
FAQ Answer
IdenTrust never has access to your CryptoAPI Private Key (certificate) password, so we are unable to help you retrieve it if it is lost or forgotten. If you forget this password, you will not be able to use your current certificate and will need to replace it. This process will take approximately 3-5 business days, and will be done without charge to you.
For more information about replacing a certificate, please see our How Do I library for instructions to replace your certificate.