What happens if I forget my account password?
For reasons of security and non-repudiation, no person or equipment has access to your unencrypted account password, so there is no mechanism for IdenTrust to look up your account password if you forget it. However, you do have the option to reset you account password through our Certificate Management Center. You will need to have your IdenTrust account number in order to complete these instructions. Your account number was provided to you when you were approved for your certificate.
1. Access the Certificate Management Center (CMC).
2. Click LOGIN to launch the CMC session.
3. When presented with the Choose a digital certificate dialog screen, click Cancel. This will allow you proceed by using your account information.
4. On the Certificate Management Center Login screen, enter your account number, and then choose the I forgot my password link.
5. You will receive a confirmation screen, indicating that the password assistance instructions have been sent to you email address.
6. Follow the instructions provided in the email to allow you to reset your account password. Please note that if you cannot remember the answers to your secret questions, you will need to apply for a new certificate.