FAQ Question
I can’t access my certificate. What should I do?
FAQ Answer
If you have an IGC or TrustID certificate that you cannot use, you may need to replace the certificate. Visit our How Do I library for instructions to replace your certificate.
If you cannot access your account with us because you have forgotten your IdenTrust Account passphrase, you can reset your password thru the Certificate Management Center. You do not need to replace the certificate in this case.
If you have a DOD ECA s-Certificate or t-Certificate, a key recovery will need to be done. These certificates cannot be replaced. Visit our How Do I library for instructions to request a Key Recovery.