FAQ-LRN-013

Account Password

The Account Password is created by you when the application is filled out online. This password is required to download your certificate and to access your account via the Certificate Management Center (CMC).

Within the CMC you can:

• Revoke your certificate
• Replace your certificate
• Renew your certificate
• Update your account information
• Update Account Password & security questions

The rules for creating your Account Password are:

• Account Password must be between 8-30 characters in length
• It can consist of letters, numbers and some special characters
• Cannot contain ( ) \ / " *.
• The Account Password is case sensitive (UPPER & lower case)

Certificate Password

The Certificate Password is created to protect the use of the certificate. Depending on the assurance level of your certificate, when your certificate is downloaded to your machine you may be prompted to create the private key password. This is referred to as the Certificate Password. 

The Certificate Password is used each time the certificate is accessed:

• Signing emails
• Signing documents (Adobe, Word, Excel, etc..)
• Accessing a secure website

When creating your Certificate Password we recommend you use the following guidelines:

• Between 8-30 characters
• At least 1 lower case letter
• At least 1 upper case letter
• At least 1 special characters
• Create a Certificate Password that is not easily guessed, but something that you will not forget