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How do I Import a certificate?


Internet Explorer 7+

  1. Locate the backup file previously saved/ exported.
  2. Double-click the file. The "Certificate Import Wizard" will open. Click 'Next'.
  3. Click 'Next'.
  4. Type in the password that was chosen when exporting the certificate. The check-boxes on this screen are optional, but we recommend putting checks in both. Here is the description of each:
    1. "Enable Strong Private Key Protection": If this is not chosen, then IE stores your certificate (and private key) with low security. If it is enabled, it will allow you to choose "Medium" or "High" security later. High security causes IE to ask you for a password each time the certificate is used. Medium security causes IE to ask if you're sure each time the certificate is used.
    2. "Mark The Private Key As Exportable": If this is not chosen, then you can never export this certificate from this computer in the future.
  5. The "Certificate Store" window should open. (If you had put the check mark in "Include all certificates..." when exporting previously.) Click 'Next'.
  6. Click 'Finish'.
  7. If "Enable Strong..." in step 4 was chosen, then "Importing a new private exchange key" window opens. By default, it is set to Medium security (as described in step 4a above). If you choose to use High security, then click the "Set Security Level" button, and follow the instructions there.
  8. Click 'OK' on the "Importing a new private exchange key" window.
  9. It should show "The import was successful". Click 'OK'.

Mozilla Firefox

  1. Click the 'Tools' menu at the top of Firefox.
  2. Click 'Options'.
  3. - Depending on your version of Firefox, you will either have icons on the left side or on the top of the options window.
  4. Click the 'Advanced' icon.
  5. Open the 'Certificate Manager' window:
    • If your icons are on the top of the Options window, click the 'Security' tab, then click 'View Certificates'.
    • If your icons are on the left side, look for 'Certificates' in the main part of the Options window. Under the 'Certificates' heading, click 'Manage Certificates'.
  6. Click the 'Import' button.
  7. Locate the backup file you wish to import, click on it, and click 'Open'.
  8. If you have more than one security device available, then a "Choose Token Dialog" window will open. Select the correct device to import the certificate to. In most cases, this will be the "Software Security Device".
  9. If a "master password" had already been created in Firefox, then it will prompt for that password. Otherwise, it will prompt you to create a new one. Enter in the "master password" for Firefox.
  10. The "Password Entry Dialog" window will prompt for the password that was used when the file was created (during the export/ backup process).
  11. It should show "Successfully restored your security certificate(s) and private key(s)." Click 'OK'.

Safari or Chrome

    From the MAC computer, locate the Certificate file that was previously Backed- up or Exported. Double click on the icon (certificate) this will open up to the keychain. Enter the key chain password if applicable.


    *Test the certificate on our website:

Article number: G2513
Last Modified: November 8, 2016

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