What is the Master Password?
The master or certificate password is the password that you created during the retrieval process. The certificate password is used to protect your certificate and is requested when you use or back up your certificate. This password should be at least 6 characters in length, and can be as long as 20 characters. It can consist of letters, numbers, and special characters. The certificate password is case-sensitive (be aware that UPPER CASE and lower case letters are not the same thing). The certificate password is created and stored in the browser on your computer, so IdenTrust does not store or have access to it.