In order to protect the identity of our certificate holders, only the certificate holder should be using their own digital certificate.  Please do not let others use your digital certificate, do not share your passwords or passphrases, or your private key.

How do I use my digital certificate?

I forgot my password, and cannot remember the answers to my secret questions.  What do I do now?

Why am I being asked for two different passwords for my digital certificate?

Windows is asking me for a passphrase for my Crypto API Private Key.  I donÝt know what that is, what should I do?

I am trying to retrieve my digital certificate.  Why is my activation code not working?

How do I do a certificate replacement?

Our Customer Support Representatives can be contacted via email at helpdesk@IdenTrust.com.